Refund policy

Return & Refund Policy

At ZIOR Jewels, we want you to be happy with your purchase. If you are not satisfied with your order, you may request a return within 7 days of receiving the product, subject to the conditions below.

Return Eligibility

The product must be unused, unworn, and in its original condition.
The product must be returned with its original packaging, tags, and accessories.
Products that are used, damaged, altered, or missing original packaging may not be eligible for return.
We recommend recording an unboxing video when opening your package. This may be required for damaged, defective, or incorrect product claims.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with your Order ID and clear photos/videos of the product and packaging.

Return Process

To request a return, contact us at supportziorjewels@gmail.com with:

Order ID
Reason for return
Photos/videos of the product, if required

Once the return is approved, we will provide instructions for the return or arrange a reverse pickup where available.

Refund

Once the returned product is received and inspected, we will notify you whether the refund has been approved.

If approved, the refund will be processed to the original payment method. Depending on your bank or payment provider, the refund may take 5–7 business days to reflect in your account.